Deliveries and Returns
Where do we deliver to ?
Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options:
DPD Next Day
£2.50 for orders up to £49.99. Free on orders over £50
IRELAND, JERSEY, GUERNSEY, ISLE OF MAN
DPD 48 Hour
*In working days (Monday-Friday) - Orders must be before 5pm in order to receive the next working day.
Black Friday 2017
Due to the high volume of orders over the Black Friday period, we may experience some delays in getting your order to you. We will try everything we can to get your order to you on the next available working day, but please be aware that potentially it could take 1-3 working days. As a result of this potential delay, we will be reducing the cost of the DPD delivery from £2.50 to £1.50 on Friday 24th November through to Monday 27th November, with normal pricing starting again on Tuesday 28th November.
Cancelling/ Amending Your Order
We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, please email us email@example.com before 4pm with any changes or cancellations.
If you would like to return an item please contact us by email firstname.lastname@example.org. You should then send us the goods in their original condition and packaging to Customer Services, PhD Nutrition Albion Mills Suites 3 & 4, Great Gutter Lane, Willerby, Hull, East Yorkshire, HU10 6DN. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with this requirement.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at to PhD Nutrition, Albion Mills Suites 3 & 4, Great Gutter Lane, Willerby, Hull, East Yorkshire, HU10 6DN and that you retain proof of sending, in case of a dispute.
Please note that you are responsible for the cost of the return shipment.
All items must be returned unused, in their original condition.
We will refund the price of the product in full, within fourteen days of receiving your cancellation request, provided the goods are returned within that period.
Exchanging Your Order
If you wish to exchange a product or flavor, please contact Customer Services within 14 days or receiving your order so that your account can be updated. Before returning the item, please email email@example.com
There is no charge to exchange items for a new flavor or different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.
Please note that we are only able to offer flavor or product size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it and purchase again separately.
You will be notified by email once your return has been received and processed.
Faulty or Defective Goods
If you receive an item that is faulty or defective, please contact Customer Services in the first instance to provide further details. Before returning the item, please either email firstname.lastname@example.org
Receiving a Refund
Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items or for orders cancelled under the DSRs only.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Returns outside 14 days may be accepted at the discretion of PhD Nutrition.
Items should be returned new, unused with product seal intact. Returns that are used, damaged, or soiled may not be accepted and may be sent back to the customer.
- All items are quality controlled and checked before they are dispatched to customers.
- Should you receive an item that is not in perfect condition please contact us immediately.
- Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
- Items should be returned in their original packaging to ensure they are adequately protected in transit.
To contact us regarding returns or exchanges, our customer care representatives are here to help you from 9am to 5pm, Monday to Friday on: 01482 231633
If it’s easier, please email us: email@example.com