Deliveries and Returns

Where we deliver

Delivery costs will be calculated at the checkout once the delivery option and destination have been chosen. We offer the below delivery options:

Area

Delivery Times

Costs

UK

  DPD 1-3 Working day service  

  On orders placed weekdays before 14:00  

£2.50

Free over £50 spend

Ireland, Jersey, Guernsey, Isle of Man

  DPD 2-4 Working day service

  On orders placed weekdays before 14:00  

£4.99

£2.50 over £50 spend

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Please note - delivery times may differ slightly over Bank Holidays.

Unfortunately, we are currently unable to deliver to PO box and BFPO addresses.

If you have any questions about your delivery please email Customer Service helpdesk@phd-supplements.com

Cancelling or amending your order

We are super quick at processing orders to make sure that you receive your purchase as soon as possible. If you wish to make a change to your order once it has been placed, please email helpdesk@phd-supplements.com as soon as possible.

Returns

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note;

-Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition

-We are unable to offer part refunds on products that have been purchased as part of a bundle deal

-We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse

-We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute

-You are responsible for the cost of the return shipment

-We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

Exchanging your order

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order helpdesk@phd-supplements.com 

Clothing

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection helpdesk@phd-supplements.com

Faulty goods

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email helpdesk@phd-supplements.com

Receiving a refund

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

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